Thamara Labrousse helps people in crisis stay on their feet as executive director of help line Switchboard of Miami
Members of the community faced with burning issues in their lives - from wanting to know how to apply for food stamps to seeking comfort when faced with illness or unemployment to coping with thoughts of suicide - have a unique resource to turn to, Switchboard of Miami.
The non-profit organization's staff and volunteers manning telephones around the clock handle about 168,000 calls a year from English-, Spanish- and Creole-speaking people needing a friendly, trained ear.
Heading the agency since July is a Haitian-American with more than 14 years' experience in social services and a passion for her work. She is Thamara Labrousse, who explained the organization's role and activities in an interview with Miami Today international editor Michael Hayes.
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